Customer Service Reply System

Generate Automated Reply

Paste a customer message below to generate an automated reply based on keyword matching.

How It Works

1. Paste Message: Copy and paste the customer's inquiry into the text box above.
2. Auto-Categorize: The system analyzes keywords and assigns a category (e.g., shipping, refund, returns).
3. Review & Edit: Review the generated reply and edit if needed before sending.
4. Save: Save the reply to create an audit trail in the history log.

Common Categories